1 Message
New Construction in Washington State
Good day, we are a few months out from permitting on a new build on Bainbridge Island, WA. Our timeline would include trenching in 6-9 months through an easement for water and access to an Xfinity cable box that I am hoping we could connect to (it's 500-600 feet from home).
We'd like to learn more about how to engage Xfinity for this project, thank you!
CC_Tony
Retired Employee
•
1.4K Messages
10 months ago
@user_65t78x Thank you for your interest in Xfinity services at your new home! I am more than happy to get the ball rolling on getting you set up. I have a couple of details I need to let you know about before we begin.
1. A span of 500-600 feet is likely going to require construction as the maximum length from home to the tie-in point is 300'. This may require you to contribute to the construction costs as it is beyond a standard installation.
2. We will need to set up a survey and check for nearby lines to get your home added to our billing system.
3. After that is complete and approved, we will set up an installation to get everything done.
Please, send a DM to Xfinity Support with your full name and address so we can get started. Thank you!
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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