New construction hook up

On April 16, 2023, we reached out to xfinity and scheduled an inside technician to come out to our new home in order to put in a ticetk for an outside technician work order. This in and of itself makes no sense, but this was the process customer service stated I needed to follow. Our builder already ran the conduit line from the house to the road. Xfinity would need to run its line through the conduit, burrough the line under the road and connect the line to the box immediately on the other side of said road. A work order was placed and subsequently our utility lines wered marked, the line was run and burroughed, but not connect, just left laying there. An appointment was scheduled for 5/21/23 for our new cable line to be completed. One 5/21/23, no one showed up. Along the way we were provided a number to the "servicability department" which lead us to an individual named Patricia who is a construction coordinator. If you are even able to get her on the phone, she gives you [Edited: "Language"] responses such as I'll follow up and get back in touch with you within 24, or 48 hours - which she never does.  The last we heard from her, she had to ask the survey department if there was a cost associated with laying the new line in order to get our approval- the new line they already ran. It has been over a month and we appear to be no closer to a solution and are unable to get actual, real straight, definitive answers to what should be a straight forward connect the line to the box outside and place a box to the inside lines. It appears no one knows which way is up. I have been a xfinity customer since 2013, but it appears I may have to look elsewhere for service.