Visitor
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1 Message
New Construction Home – Underground Internet Installation & Conflicting Cost Information
Hello! I'm currently building a new home in Naples, Florida, and would like assistance with a new-construction serviceability assessment.
I recently spoke with an Xfinity sales representative who confirmed that my address is serviceable. However, I received conflicting information regarding underground construction and installation costs.
I was initially quoted $100 for both underground construction and professional installation, but was subsequently told that $100 was a nonrefundable survey fee and that additional construction charges might apply.
I'm looking to have the property's underground installation requirements evaluated and receive written confirmation of the anticipated costs before committing to service.
Could your team assist with opening a new-construction serviceability ticket and coordinating with the appropriate construction team?
Thank you!
EG
Expert
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122.1K Messages
42 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJamesC
Official Employee
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3.2K Messages
37 minutes ago
Greetings, @user_efyr5e! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about creating a new serviceability ticket. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address currently associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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