U

Visitor

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1 Message

Mon, Apr 12, 2021 5:17 PM

New construction home needs WiFi

I have called at least five times and cannot get service at a new construction townhome I am moving into this week. Please assist and advise. 

Responses

EG

Expert

 • 

86.6K Messages

1 m ago

Concern moved here for greater exposure to actual Comcast employees. 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

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839 Messages

1 m ago

Hi there @user_c7cabb , every agent should have the ability to look this up for you and if they can't answer it, they should (in cases where you're actually within our footprint) put a ticket in, so that's a bit concerning. Feel free to message Xfinity Support and they can help you, and read the following article: https://www.xfinity.com/support/articles/determining-serviceability

(edited)

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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