Visitor
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2 Messages
New construction home address not recognized
Hi, I am moving into a new home and hoping to bring my Comcast service with me. The builder assured me that Comcast ran cables to each home during the build, but my address is not recognized by Comcast when I try to transfer service. Anyone else deal with a similar situation?
XfinityRichard
Official Employee
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2.5K Messages
3 days ago
Hi there, @user_jhfm1d !Thank you so much for reaching your Digital Care team and congratulations on your new home! I appreciate your patience while you waited to connect with me. I'll be more than happy to assist with your address concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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