BoKnows87's profile

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1 Message

Tue, Aug 25, 2020 9:00 AM

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New Construction Help

I recently finished building a new house. Neighbors on all sides of the house have Comcast internet. I have been calling for going on 3 weeks trying to get someone out to do a site survey and install internet service. Everytime I call, I'm told it will be two days. It's been 3 weeks with nothing and I've called at leadt 6 times. Can anyone put me in touch with whoever does the site surveys?

Again

Expert

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26.7K Messages

1 y ago

@BoKnows87 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

New Poster

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4 Messages

1 y ago

I'm having the same difficulty, hopefully we can get this resolved soon.

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