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user_csnnb9
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Wednesday, September 25th, 2024 12:11 PM

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new construction help with service

we have a newly constructed house - and when I've called for service I've been told it's not available - however - I believe it should be - the neighborhood is all comcast/xfinity and the comcast/xfinity line for the "older" part of the neighborhood - Crows Point - goes right past my house - address is [Edited: "Personal Information"] - we close next week and I'm trying to get service arranged. It's been very frustrating trying chat/voice/help line - they did create a ticket - I just think their information is incorrect - [Edited: "Personal Information"]

Question

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Updated 

7 months ago

 • Edited

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user_csnnb9

2 Messages

7 months ago

I have another address for comparison - they are across the street from us - [Edited: "Personal Information"] - are you able to ADD us ? 

(edited)

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XfinityAdrienne

Official Employee

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1.2K Messages

Hey there, user_csnnb9! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! We can certainly look into the ticket that was processed, and share any details. We can also open the ticket again to see if anything has changed. Can you send us a DM to get started?

 

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7 months ago

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