New construction drop bury

I am deeply frustrated as no one can tell me the status of the drop bury request.  Only that the construction team has it -- there have been two technicians that have come to the house but there is nothing they can do until the line from the tap to my house can be buried.   I would like to find out if the drop bury is scheduled as I work from home and unable to work because there is no cable.    Xfinity set me up another technician appointment for Friday, 04/07 but they will not be able to do anything again until the line is buried.    Please help.