Visitor
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1 Message
New construction drop bury
I am deeply frustrated as no one can tell me the status of the drop bury request. Only that the construction team has it -- there have been two technicians that have come to the house but there is nothing they can do until the line from the tap to my house can be buried. I would like to find out if the drop bury is scheduled as I work from home and unable to work because there is no cable. Xfinity set me up another technician appointment for Friday, 04/07 but they will not be able to do anything again until the line is buried. Please help.
CCStephanieT
Contributor
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342 Messages
2 years ago
Hello @user_c40aa3 thank you for reaching out through our forum.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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