New construction dig/pole run

Not sure who to contact about getting any type of update/schedule of work. I had a tech come out for the initial home setup but once he realized there was no line run for him, he left and said he would send a note to get other team out. I had someone reach out but the date that they listed has come and gone many days ago. Tried contacting Xfinity with my ticket number as well as the dig company that originally called me but can't get a hold of anyone relevant. It now shows my account as cancelled and xfinity rep said I should set up a new account, select an internet plan etc. Just trying to get an update as to when a line will be run, if its going to be buried, really anything so I know work is still going to be completed and I'm not just sitting in limbo. I'm ok with waiting but just want to know any type of info so i know that I've not been forgotten. We live far enough out that cell service is terrible so without wifi it makes life much more challenging.

Best, 

Hunter