Visitor
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1 Message
New construction - cable appears to be connected, but support says construction is still required
Hello,
I have a new construction home that needs internet service.
I see a coax cable running from my basement, out of the house, and running up the power pole. I believe that means I'm connected to the network, and Comcast just needs to get my address into the system. I have attached 2 pictures below showing the coax cable.
However, after calling Comcast, they sent out a survey team and a construction team to assess the property, who concluded that it will take 1-3 months to do construction. I can't get an answer as to why they need to do construction when the cables all appear to be connected.
In the meantime, I cannot move into the house because I need the internet for work.
I'm looking for the answers to the following questions
- What construction (or additional work) needs to be done?
- Is there a way to track the progress of the ticket/work that needs to be done?
Thank you
XfinitySara
Official Employee
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2.2K Messages
2 months ago
Hey there, @user_7ljhix! Thank you for creating a new post within our community forum about your serviceability concerns. That's definitely something that our Digital Care Team can research further for you! Depending on what ticket(s) have been submitted and opened, we may be able to confirm the estimated timeframe as well as pending tasks for Construction. This does take a closer look on our end, though. Could you please send our team a direct message to continue?
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
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XfinitySara
Official Employee
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2.2K Messages
4 hours ago
Good morning, @user_7ljhix! We've been checking in with you periodically over DM, but I haven't heard from you recently, so I wanted to stop by and leave a public comment for the sake of the community (and so that maybe tagging your username would send you a notification). Last we checked, the construction project your address is tied to was set for an estimated completion date of 12/26. I know we're still a few days out from that time, but please feel free to respond here (omitting personal information) or respond to my last direct message when you get a chance. We just want to make sure progress is being made :) I hope you're having a great weekend so far, and I look forward to catching up soon!
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