Visitor
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1 Message
New construction - cable appears to be connected, but support says construction is still required
Hello,
I have a new construction home that needs internet service.
I see a coax cable running from my basement, out of the house, and running up the power pole. I believe that means I'm connected to the network, and Comcast just needs to get my address into the system. I have attached 2 pictures below showing the coax cable.
However, after calling Comcast, they sent out a survey team and a construction team to assess the property, who concluded that it will take 1-3 months to do construction. I can't get an answer as to why they need to do construction when the cables all appear to be connected.
In the meantime, I cannot move into the house because I need the internet for work.
I'm looking for the answers to the following questions
- What construction (or additional work) needs to be done?
- Is there a way to track the progress of the ticket/work that needs to be done?
Thank you
XfinitySara
Official Employee
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2.1K Messages
9 hours ago
Hey there, @user_7ljhix! Thank you for creating a new post within our community forum about your serviceability concerns. That's definitely something that our Digital Care Team can research further for you! Depending on what ticket(s) have been submitted and opened, we may be able to confirm the estimated timeframe as well as pending tasks for Construction. This does take a closer look on our end, though. Could you please send our team a direct message to continue?
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
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