Visitor
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1 Message
New Construction Address
Hi, I have a newly constructed single-family home. USPS has now confirmed the address, but Xfinity does not recognize the address when I try to check availability. I need to have this new address added to the Xfinity system. Can you please help?
XfinityVianney
Official Employee
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2.9K Messages
1 day ago
This is something we can certainly help with. I ask that you reach out privately so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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