casegolf99's profile

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1 Message

Thursday, August 21st, 2025

New Construction Address Not Found

Hello, I need Xfinity services connected to my new construction but the online portal does not recognize my new address in it's data base.  I already called about this matter over a month ago and the issue is not resolved.  Please advise. 

-[Edit: Name removed]

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Official Employee

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2.4K Messages

3 days ago

 

casegolf99, Thank you for reaching out. I'll be glad to help review this further. Please send me a direct message with your full name and service address to get started.  

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

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