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user_xgr8n0
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Wednesday, January 31st, 2024 8:25 AM

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New Charges on Mobile Bill

On my Xfinity mobile bill, unlimited talk and text was include in my bill as free. Recently a new charge of $25 is my added to my account for talk and text. Can someone explain this? [Edited: Language]

Question

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Updated 

1 year ago

 • Edited

602

3

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XfinityDena

Official Employee

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3.2K Messages

1 year ago

Thank you for reaching out @user_xgr8n0 Have you taken a look at your billing statement to see what the charge is listed as? Have you made changes to your services? 

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user_xgr8n0

5 Messages

It’s listed as talk and text

1 year ago

0

XfinityDena

Official Employee

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3.2K Messages

1 year ago

@user_xgr8n0 Do you currently have active services with Xfinity? If not this would be your line access fee for to have access to Xfinity mobile services. 

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user_xgr8n0

5 Messages

Active service like internet or cable? Then no. The only active service I have is Xfinity mobile.

1 year ago

0

XfinityRichard

Official Employee

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1.9K Messages

Hi there, @user_xgr8n0  I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get you taken care of. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_xgr8n0

5 Messages

1 year ago

So what’s the extra charge for?

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XfinityMichaelC

Administrator

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4.3K Messages

Hey, @user_xgr8n0! The fee is a line access free as @XfinityDena had mentioned before. If you don't have any Xfinity services like cable, internet, or voice service (landline vs Xfinity mobile) then there is a $25.00 access fee. If you have any further questions free free to reach out to Xfinity Mobile with the information @XfinityRichard has provided. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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