U

Visitor

 • 

1 Message

Thu, Aug 18, 2022 12:18 PM

New cable

technition came and replace cable to my apartment a few weeks ago and is still lying on the ground. No bbody has come to bury it yet…when will someone come over to take care of that

EG

Expert

 • 

95.8K Messages

1 m ago

The concern is not "Xfinity App" help related. Thread moved here to the proper help section, and for greater exposure to the Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

 • 

204 Messages

1 m ago

This is definitely not the kind of experience we want our customers to have with us. We'll check on this right away and will do the best possible for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

-Click "Sign In" if necessary

-Click the "Direct Messaging" icon or  https://comca.st/3EqVMu7

-Click the "New message" (pencil and paper) icon

-The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

forum icon

New to the Community?

Start Here