Visitor

 • 

2 Messages

10/18/2026 3:27 PM

New cable TV boxes

We received new tv boxes, but none appear to be a main box

Oldest First
Selected Oldest First

Official Employee

 • 

2.6K Messages

24 days ago

Hello @user_knh5ho  are you able to let us know the make and model number of the boxes you have? In most markets the Xi6 is now used as the primary cable equipment. Which is a wireless cable box. 

Visitor

 • 

2 Messages

17 days ago

All three were new wireless boxes. All set. 

Official Employee

 • 

1.2K Messages

Awesome, I'm glad to hear you got them set up! Please let us know if you have any more questions about the equipment, or if we can help in any way!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick
forum icon

New to the Community?

Start Here