Visitor
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3 Messages
New Cable Line - Underground
I had a service call yesterday and they had to run a new line to my condo. It is currently laying across the grass. I received an email that it can take 14 days for this to happen. If there is any way that this can be updated as an urgent request, that would be great. Our lawn maintenance comes every Monday, and they will cut the line with their mower. I cannot control when the lawn service comes, as this is a condo complex. If the line gets cut again, then we will just be in a continuous cycle of a tech coming out and running a new one, waiting for it to get buried, and then getting cut by the lawn people the following week, rinse and repeat.
Thanks.
XfinityJustinC
Official Employee
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2.4K Messages
8 hours ago
Hello, @lasting_efx thank you for reaching out over Xfinity Forums. That is a great question regarding if the work can get completed sooner. The underground line work needs to first have the existing underground lines locates cleared before the work on our end can get completed. This is typically why it states can take up to the 14 business days to get completed.
I definitely understand wanting to get this completed sooner with the upcoming lawn maintenance worked, but did want to help get the proper expectations of why the time frame is outlined and what is needed before the work can begin. Once the underground locates clear, the team gets the update and then will be able to complete their work.
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lasting_efx
Visitor
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3 Messages
8 hours ago
I will give that a shot, thank you for your help!
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