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Saturday, September 30th, 2023 2:38 PM

Closed

New cable line run

My internet cable line has been cut by work done in the yard.  I need to schedule a new line to be run.  How can I best get this scheduled?

Official Employee

 • 

2.1K Messages

2 years ago

@user_b6a2a8

 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

 

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

 

Click the "New message" (pencil and paper) icon

 

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

- An "Xfinity Support" graphic replaces the "To:" line

 

Type your message in the text area near the bottom of the window

 

Press Enter to send it

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