btarin's profile

Visitor

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1 Message

09/22/2026 7:45 AM

New Cable box

I received a new cable box for  our  tv but can't  hook it  up. Does xfinity  make  house calls ?

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Expert

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122.7K Messages

1 month ago

The concern is not "Channels And Programming" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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3.1K Messages

1 month ago

 

btarin, thank you for reaching out through Xfinity Forums. We can help get your cable box installed. Can you tell me if you have it connected, but maybe you're getting an error message?

 

Visitor

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1 Message

Hello Angie, my husband and I went to Xfinity store in Parker Colorado yesterday to exchange our nine year-old cable box. We brought home a very noisy one. We went back again and this one is noisy too. What do we do?

Official Employee

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3.9K Messages

@btarin

Thanks for reaching back out, Are you sure it's the actual cable box and that it's not sitting on something that's making it rattle or make noise

 

Can you clarify what kind of noise the cable box is making

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