New cable box upgrade question

I received a notification while using my existing box that I needed to upgrade it. I followed the on screen prompts and was told a new box was on its way. The box arrived and it is the same box I already have. Actually it is older, because it is an older revision letter. Current box is xg2v2-s. New upgrade is xg2v2-p. What happened? Did they send the wrong box?

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XfinityThomasD

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1.6K Messages

1 day ago

user_5df1df We may need to look at the account and shipping order to see what's going on. Our team can also help to create a shipment for the correct TV box as well. Please send our team a direct message with your full name and address.

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BruceW

Gold Problem Solver

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26.9K Messages

24 hours ago

... it is older, because it is an older revision letter. Current box is xg2v2-s. New upgrade is xg2v2-p. ...

The -S box is probably a Samsung, the -P, Pace. See "Pace and Samsung XG2" on https://www.xfinity.com/support/articles/x1-hub-vs-companion-box. The Pace box is slightly more capable.

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user_5df1df

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4 Messages

Thanks for the insight. What makes the Pace box slightly better? No info on link provided other than there are Pace and Samsung versions.

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22 hours ago

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BruceW

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26.9K Messages

20 hours ago

... What makes the Pace box slightly better? ...

I tried to find an official answer, but did not succeed. Here's an unofficial one: https://forums.xfinity.com/conversations/x1/xg2v2s/62b3f4c826e4b32f2deb06e8?commentId=62b419f6c1d78836ea3d1f26

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BruceW

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26.9K Messages

10 hours ago

Looking around some more, support articles at https://www.google.com/search?q=app+Pace+Samsung+site%3Awww.xfinity.com%2Fsupport say there are a number of apps that are compatible with the XG2v2-P, but not with the XG2v2-S.

Ex: https://www.xfinity.com/support/articles/tv-movies-apps says "Samsung XG2v2s ... may not be supported".

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user_5df1df

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4 Messages

Thanks so much for your assistance! I wonder why the still give out the Samsung box if they know it's incompatible. I was just given that box last year and the article you shared was from like 3 years ago. Thanks again.

(edited)

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2 hours ago

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user_5df1df

New cable box upgrade question

XfinityThomasD

BruceW

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user_5df1df

BruceW

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BruceW

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