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user_5df1df
20th Anniversary celebration
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Monday, November 24th, 2025 8:22 PM

New cable box upgrade question

I received a notification while using my existing box that I needed to upgrade it. I followed the on screen prompts and was told a new box was on its way. The box arrived and it is the same box I already have. Actually it is older, because it is an older revision letter. Current box is xg2v2-s. New upgrade is xg2v2-p. What happened? Did they send the wrong box?

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XfinityThomasD

Official Employee

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1.6K Messages

5 hours ago

 

user_5df1df We may need to look at the account and shipping order to see what's going on. Our team can also help to create a shipment for the correct TV box as well. Please send our team a direct message with your full name and address.

To send a Direct Message:

 

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  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
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BruceW

Gold Problem Solver

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26.9K Messages

3 hours ago

... it is older, because it is an older revision letter. Current box is xg2v2-s. New upgrade is xg2v2-p. ...

The -S box is probably a Samsung, the -P, Pace. See "Pace and Samsung XG2" on https://www.xfinity.com/support/articles/x1-hub-vs-companion-box. The Pace box is slightly more capable. 

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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