New cable box upgrade question

I received a notification while using my existing box that I needed to upgrade it. I followed the on screen prompts and was told a new box was on its way. The box arrived and it is the same box I already have. Actually it is older, because it is an older revision letter. Current box is xg2v2-s. New upgrade is xg2v2-p. What happened? Did they send the wrong box?

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XfinityThomasD

Official Employee

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1.6K Messages

5 hours ago

user_5df1df We may need to look at the account and shipping order to see what's going on. Our team can also help to create a shipment for the correct TV box as well. Please send our team a direct message with your full name and address.

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BruceW

Gold Problem Solver

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26.9K Messages

3 hours ago

... it is older, because it is an older revision letter. Current box is xg2v2-s. New upgrade is xg2v2-p. ...

The -S box is probably a Samsung, the -P, Pace. See "Pace and Samsung XG2" on https://www.xfinity.com/support/articles/x1-hub-vs-companion-box. The Pace box is slightly more capable.

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user_5df1df

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3 Messages

Thanks for the insight. What makes the Pace box slightly better? No info on link provided other than there are Pace and Samsung versions.

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42 minutes ago

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user_5df1df

New cable box upgrade question

XfinityThomasD

BruceW

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