New Bulk Services Fiber Apartment is now "Unbulked"?

I recently moved to a new apartment complex that has bulk services (Xfinity Internet is included with rent payment). When I moved the contractors were out the same day to splice the fiber connector in my bedroom. Now when I call to get services started I was told that I would have to pay out of pocket and the complex is not bulked anymore. My previous apartment (right next door) is under the same management and had bulk services though that was coaxial and it was simple to hook my XB6 and call to get it up and running.

It's been weeks without internet service and every call I make keeps transferring me to someone who keeps telling me that I'm not paying for Internet with my rent.