1 Message
New Build- not recognizing address
Hi, we have just finished building out house. When I type in the address in the “move service” step by step it does not come up. How can I get the system to recognize the address . Yes, the house has Comcast internet and cable already at the house and wired.
XfinityJohnG
Official Employee
•
1.7K Messages
1 year ago
Thank you very much for reaching out to us here @user_e9eq4j, and congratulations on the new house. I would be happy to assist you from here with getting that address added into the system foe you. Could you send me a direct message with the full name and complete address for that service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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