Visitor
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1 Message
New box
When I set up the new box, I got TV but no Internet or phone. I believe there is something at your end to do?
Visitor
•
1 Message
When I set up the new box, I got TV but no Internet or phone. I believe there is something at your end to do?
XfinityBillie
Official Employee
•
3.9K Messages
7 hours ago
@user_dzj9c3 Thank you for taking the time to reach out to us here on our Xfinity Forums. Just to clarify, your order was missing the modem? Our team can definitely help you with ensuring you have the correct equipment and assist with activation if needed. Please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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