The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Hello @user_fby5m7 Sorry to hear the new box isn't working. Did you attempt activating it through the app? Have you reset the box by unplugging it for 30 seconds and back in after the error popped up?
EG
Expert
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113.3K Messages
15 days ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMatthew
Official Employee
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831 Messages
15 days ago
Hello @user_fby5m7 Sorry to hear the new box isn't working. Did you attempt activating it through the app? Have you reset the box by unplugging it for 30 seconds and back in after the error popped up?
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