Visitor
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3 Messages
New box without cable input
I received updated boxes; however they don’t have a cable input. My internet is too slow and now my tv is lagging. Can I get updated boxes with a cable input?
Visitor
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3 Messages
I received updated boxes; however they don’t have a cable input. My internet is too slow and now my tv is lagging. Can I get updated boxes with a cable input?
XfinityJamesC
Official Employee
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2.9K Messages
2 hours ago
Greetings, @user_d6q721! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your new cable boxes, but you have definitely come to the right place for assistance.
If you already have the cable lines in place, it should be no problem to swap out those wireless boxes for the cable-connected versions. We have a few different ways we can accomplish this. If you are near one of our Xfinity Stores, you can bring the wireless boxes in, along with the provided power supply cords, and trade them for wired boxes the same day.
If it is more convenient, we can also ship the replacement boxes to you first, then have you bring in or send back the wireless boxes once everything was in place. What would be the best option for you?
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user_d6q721
Visitor
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3 Messages
1 hour ago
Ok I can do that. Thank you so much for your help.
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