user_652sl9's profile

Visitor

 • 

1 Message

Saturday, January 18th, 2025 2:04 PM

New box setup message

New box setup sent by xfinity…is this valid

Official Employee

 • 

3.4K Messages

5 months ago

@user_652sl9  Thank you for taking the time to reach out to us here on our Xfinity Community Forums. We would love to help you, can you clarify if you already have Xfinity services? Were you expecting a new cable box? The more information you can provide (without providing any personal information) the better we will be able to assist you. 

(edited)

Visitor

 • 

1 Message

1 day ago

yes, but don’t know why I need to have 20 characters to send this chat

Official Employee

 • 

2.3K Messages

user_ujjxye We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Please provide a summary of your issue, so the Community can have an understanding of your concerns. 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here