Thanks for bringing your question to our community user_vgwmmh. We got you 💪 The unpairing of any remote control from a cable box or TV will require a factory reset of the remote itself. The process will vary based on the kind of remote you're using, so please check out xfinity.com/support/articles/programming-your-xfinity-remote when you get a chance for a quick guide on how to factory reset all of our remote models.
If you're not sure what kind of remote you have or have any questions, please let me know 👍
XfinitySeth
Official Employee
•
953 Messages
7 hours ago
Thanks for bringing your question to our community user_vgwmmh. We got you 💪 The unpairing of any remote control from a cable box or TV will require a factory reset of the remote itself. The process will vary based on the kind of remote you're using, so please check out xfinity.com/support/articles/programming-your-xfinity-remote when you get a chance for a quick guide on how to factory reset all of our remote models.
If you're not sure what kind of remote you have or have any questions, please let me know 👍
0
0