1 Message
New apartment does not have coaxial cable port for Modem (Ethernet)
Hello. I have been xfinity customer for 3 years. I am moving to a new apartment and I did not see a coaxial cable port on the wall (from what I could see). Before I signed the contract, I cleared it with the landlord that it is OK to have one installed. What are the steps I need to take to have a technician come and install a coaxial cable port for the modem (Ethernet)?
EG
Expert
•
110.5K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
CCKrista
Retired Employee
•
1.5K Messages
1 year ago
Hello @user_azxfip, thank you for taking the time to reach out on social media.
You've reached the right department, and I'm happy to help with the installation.
To get started, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
0
0