Visitor
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3 Messages
New Apartment Construction - New COAX Line
Hello,
Looking for a reputable source of info regarding my unique situation:
The apartment I have been living in was just recently built last fall, and has seemingly slipped through the cracks in XFINITY's system. We had a site survey to run a COAX to the building but that fell through, and just a day ago I had a tech come to estimate running a new cable from the street splitter to the building, he reported that his previous request for "new construction" last fall also was ignored.
We worked together to submit 2 NEW forms under my account to have the building have construction done to split this cable to run to the building, of which I can find NO record of them existing on my account. I was told "best case scenario you will hear back in a MONTH."
My question is this: Who do I check in with to ensure my building is assisted? there are 12 units here which could be good revenue source for Xfinity. Is there an advanced portal to view these tickets?
Thanks so much for your time. I can provide Address that this is in regards to in secure DM's to avoid privacy concerns on public forum.
Community Best Answer
XfinityChristy
Official Employee
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2.8K Messages
7 hours ago
Our team can take a closer look at the request that was submitted and check the current status to see what progress has been made. We can also confirm the next steps and make sure everything is moving in the right direction.
To get started, please send us a direct message with your full name and the service address. This will allow us to review your account securely and help push this forward is a secure space. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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