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user_d0sog4
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09/05/2026 4:58 PM

New address

I’m currently moving to a new address and set up an appointment to have a technician help transfer my internet.

I tried setting it up on my own and it didn’t work, I was directed to make an appointment.

My appointment was made for September 10, 2026 at my old address and I need the appointment to be at my new address. Wondering if someone is able to change it for me as I’m unable to.

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4 hours ago

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XfinityBrianH

Official Employee

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2.5K Messages

4 hours ago

 

user_d0sog4  Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page.
 
 Here are the detailed steps to direct message us:
 
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "Start new conversation" (pencil and paper) icon
 • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message
 
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….

 

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