Hello user_en1nhv. Thanks for your post and for reaching out to our team. I would be happy to help out with updating your mailing address. Is your home or service address staying the same? If not, we will need to update those details as well.
Please send us a direct message with your name and service address. From there we can privately verify the account and make the updates needed.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. Click "Sign In" if necessary Click the "direct messaging" icon or https://comca.st/3J0ir1l Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it
XfinityPaula
Official Employee
•
1.8K Messages
3 hours ago
Hello user_en1nhv. Thanks for your post and for reaching out to our team. I would be happy to help out with updating your mailing address. Is your home or service address staying the same? If not, we will need to update those details as well.
Please send us a direct message with your name and service address. From there we can privately verify the account and make the updates needed.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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