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Sparky-
1st Topic

Visitor

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1 Message

Tuesday, January 10th, 2023 1:54 AM

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New address not recognized

I'm moving in to my newly built house this month. When I'm typing in my address, Xfinity system said address not recognized. I know Xfinity offers service in this area as my neighbor mentioned. Can you help?

Question

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Updated 

2 years ago

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Accepted Solution

CCFelicia

Problem Solver

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311 Messages

2 years ago

Hello @Sparky- congrats on moving into your newly built home in the start of 2023, I'm sure it will be awesome. 😊

 

In regards, to the service address for the home, I would like to review the location of our main hub for your area to see if your address has been entered into our system as a serviceable address.

 

Can you please send our team a direct message [private message]:

   Click "Sign In" if necessary
   Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
   Click the "New message" (pencil and paper) icon
   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
   - An "Xfinity Support" graphic replaces the "To:" line.
   Type your message in the text area near the bottom of the window
   Press Enter to send it

 

 

 

 

 

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Dea07_08

Visitor

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2 Messages

@XfinityFelicia​ Hi, I am having the same issue with the address but I cannot find the icon to message you directly. Can you help?

2 years ago

0

HelpfulGuy.X

Visitor

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8 Messages

2 years ago

You may need to speek with a representative on the phone. New homes may take times to populate in the system.

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EG

Expert

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110.3K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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user_carla08

Visitor

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1 Message

2 years ago

I am also having the same issue. All my neighbors around me have xfinity but I am also being told that my address is not serviceable. What do i need to do?

1

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CCTimothyA

Problem Solver

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785 Messages

@user_carla08 Thank you for reaching out and bringing this to our attention. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Direct Messager" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

I no longer work for Comcast.

2 years ago

0

user_03d82b

Visitor

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1 Message

2 years ago

I have the same issue but I don’t have a "Direct message" icon at the upper right corner of this page. Could anyone help with it?

1

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XfinityJessicaA

Official Employee

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330 Messages

Hello @user_03d82b Thanks for reaching out to us today and we'd be happy to help. I have responded to your DM. :) 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

Soldado26

Visitor

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1 Message

2 years ago

I have the same issue and I can't DM either. 

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