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Walkthesky
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4 Messages

Wed, Apr 6, 2022 11:21 PM

New address New Construction

Hello. I have built a new home and just registered the address with the US PS. About how long will it take for your database to recognize the new address.? I have searched multiple addresses around the house and all are recognized by Xfinity except my address.

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2 m ago

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EG

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95.1K Messages

4 m ago

Moved here for official help 

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XfinityBilly

Official Employee

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243 Messages

4 m ago

Hi @Walkthesky. That is a great question! As soon as USPS recognizes the new address, we can formally submit a ticket on our end, to put it in our systems! You would just need to let us know when.

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Walkthesky

Visitor

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4 Messages

@XfinityBilly​  my address is officially uploaded to the usps database.  I can pull it up on usps.com.  However I cannot pull it up on xfinity yet.  When can that be expected?  What I mean is if I try to add address as new service, the xfinity website does not recognize it.

thanks
matt

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4 m ago

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XfinityBilly

Official Employee

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243 Messages

Thanks for clarifying that for me @Walkthesky. Please send us a private message with your full name, full service address, best contact number and email address. We can submit a ticket to get your new address added to our system!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 m ago

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Again

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@XfinityBilly​ @Walkthesky 

To send a direct message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon  
• Click the "New message" (pencil and paper) icon
• Type " Xfinity Support" in the "To:" line and select " Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
[Thanks to BruceW]
 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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4 m ago

Walkthesky

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4 Messages

Where is the peer to peer icon?

thanks

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4 m ago

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XfinityChelseaA

Official Employee

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287 Messages

No worries at all! The peer to peer Icon should be at the top right corner, and looks almost like a little message bubble! 🙂

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 m ago

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