Visitor
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1 Message
New address listed as a business address
I'm moving apartments and trying to transfer my existing Xfinity service to my new address, but it's incorrectly listed as a business address. How can I get assistance with correcting this?
XfinityJon
Official Employee
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1.4K Messages
4 days ago
Good afternoon user_n7gm4p. I would be more than happy to look into this for you. I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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