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Tuesday, February 11th, 2025 3:29 AM

New address is outside service area. What do I have to do to get in service area

I had Xfinity internet at my previous address, but now, at my new construction, I have no good options—just wireless home internet. I do a lot of work online, among other things, and I would like a wired internet connection.

Expert

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110.2K Messages

3 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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2.2K Messages

3 months ago

 

djones424, Hi there! Thanks for taking the time out of your day to reach out. We are honored by your interest. You've come to the right spot in virtual land. Over social media, we are a group of experts dedicated to resolving serviceability requests such as this. We are happy to help. Normally, if you are in another provider's area, you would have to go with that provider's services since when in their footprint. However, the great thing about XFINITY is we are always expanding. In order to check on if we can bring XFINITY to your area, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of our forum page. Once you click on that, input our  shared handle Xfinity Support to send us a direct message. 

 

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