Visitor
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3 Messages
New address is not recognized
We are moving to a new address and the address is not recognized on the website for internet/TV. Surrounding homes do have Xfinity. We are needing to get our service moved. We are stuck on the website as it will not let me proceed with moving. Can someone help?
user_1030ee
Visitor
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3 Messages
2 years ago
@XfinityJonathan @XfinityVijaya @Xfinity Support
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XfinityDena
Official Employee
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3.3K Messages
2 years ago
Hello! Thank you for reaching out today! I am just the person to help you in resolving any questions or concerns about setting up services! Thank you for your interest in continuing services and being a part of the Comcast family with your move. We may need to submit a serviceability request for you to make sure we can get you services.
Please send me a Direct Message with your name and current service address. Please also include your new address you are moving to with city state and zip code, current email and current phone number so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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