New address is invalid

@XfinityThomasB​ thanks, message sent. 

Good evening, @Katie.Klein, and thanks for reaching out through our Community Forums page for help with your new address. You've come to the right team to help address your concerns. In most cases, this happens when your address is not in our current footprint for serviceability, or if the location is new construction and we haven't had the opportunity to add it to our billing system. In either case, we can check for you, and if the address is within our current footprint, we can submit a ticket to check for serviceability. To do so, please send a Private Chat Message with your name and address, and we'll be happy to help.

Here's the detailed steps to send a Private Chat Message: • Click "Sign In" if necessary • Click the "Private Chat Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message.