New Address found then next page is wrong

I am a new user, my house comes up when i type it in as it starts to predicate the address. When it is in the list it is correct. However, when the next page loads, it shows a different house number. I tried many devices. I also typed in the address and just hit enter, and the next page said oh is this the addres you mean, and it was right there so i clicked on it, and as soon as the shop for service page loads the top shows the wrong one again. I tried to chat with support and that was useless.

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XfinityDilary

Official Employee

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4K Messages

8 hours ago

cubswin16. I’m sorry for the trouble, especially after you’ve already tried several devices and contacted support. If the correct address is appearing initially but changes to a different house number when you proceed to shop for service, we’ll want to take a closer look at the address from our end. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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Customer Service

cubswin16

New Address found then next page is wrong

XfinityDilary

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