Visitor
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1 Message
New acct Xfinity now stuck such a nightmare
I Tried to activate Xfinity now at my second house, but they attached it to the wrong address and I could not activate the modem. I returned it and now the account is stuck. I cannot add a new account and there’s no one to cancel it. I’ve tried through the app and online. Nobody seems to help
XfinityPaula
Official Employee
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1.7K Messages
2 hours ago
Good morning user_0i1227! Thank you for reaching out to us on our Xfinity forums and for brining Xfinity to your new home. I'm sorry for the trouble with activating the new account and service. I know what it's like to be stuck waiting for help, so please allow my team to assist you. We are well versed in almost all areas of Xfinity, so I'm confident that we can correct this and get you online.
Please send us a direct message with your name and service address. We will need to verify the account with you, but from there we should be able to get things activated and working for us.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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