Visitor

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1 Message

Tuesday, December 16th, 2025 12:42 AM

New account

I just opened a new account and started a new service and have a question about my new service. I would like to direct message an employee since it contains sensitive information. 

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Official Employee

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2.2K Messages

8 hours ago

Hello user_ufrtj1, thanks so much for reaching gout here via our Xfinity Forums, and we're excited to have you as our valued customer! We'd love to chat and help answer any account questions. 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

 

You can also use our Direct Messaging link once signed in as well. 

 

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