1 Message
New Account
Hello, I just setup an account in this last hour.
However, this is for an address that I will not be moving into until August 27, 2024. I just got a text that a modem is shipped as well.
I have been searching the website and trying the AI bot to either postpone this, or view my account dates, but I am having no luck.
Any pointers or tips for this situation?
EG
Expert
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110K Messages
9 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasA
Official Employee
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2.3K Messages
9 months ago
Thank you for choosing Xfinity, dylondef! Our team can help. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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