Steve19541's profile

New Poster

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2 Messages

Fri, Oct 9, 2020 11:00 AM

New Account Setup "75% Complete"?

I am a new Xfinity customer, but my account page indicates that I still have not completed setup. ("75% complete") This may be a reference to setting up automatic payments. I attempted to do this, and I see the message that setup was successful, but the main page seems to indicate that it wasn't successful after all. I logged out and tried again later, but it is still saying setup is 75% complete.

 

Steve

 

Responses

Accepted Solution

BruceW

Gold Problem Solver

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22.3K Messages

7 m ago

They want customers to set up:

  1. Automatic Payments
  2. Paperless Billing
  3. Personal Email (a non-Comcast address for log-in and password recovery)
  4. Mobile Number (for log-in and password recovery)

If My Account is saying "75% complete", apparently one of these has not yet been done, or perhaps there's an error in the process that prepares and displays the message.

Official Employee

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2.4K Messages

7 m ago

Hi @Steve19541.

 

I want to help by looking into your account regarding your account set up. I can pull it up in my system to double-check that everything looks proper. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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