Visitor
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4 Messages
New account number isn't showing up in my account profile
I recently got a new modem and a new account number but when I sign in I still see my old account number and it says it's not active anymore. I don't have a working phone and the AI assistant is terrible and obviously there's no email to contact a real person.
EG
Expert
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115.3K Messages
20 hours ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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2.8K Messages
19 hours ago
Hi there, @Elfanater Thank you for reaching out. I do apologize for the inconvenience you are experiencing. Have you tried to unlink your old Xfinity Account? You can go to https://www.xfinity.com/support/articles/switching-between-multiple-accounts which will walk you through that process.-Richard
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Again
Expert
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33.3K Messages
12 hours ago
@Elfanater
Also, clear your cookies and cache and try to sign in with the new account.
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