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user_7njv4r
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2 Messages

Saturday, February 21st, 2026 10:20 PM

New 1 gig plan

I want to switch to the new 1 gig 50dollar month internet plan and it keeps coming up 100$ instead of 50.

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4 hours ago

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XfinityQue

Official Employee

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463 Messages

4 days ago

 

user_7njv4r, hello there and thanks for reaching out. I understand your concerns! That $50 plan is for new customers at a introductory rate. I understand this may not be the news you're hoping to hear and however, we are willing to take a look at available campaigns in your account for you. What we see can be what you see and what you may see can be better than what we see. There are many factors to those available campaigns as current customers. Would you like me to check? 

 

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user_7njv4r

Visitor

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2 Messages

Yes please, my current speed is fine, but a price closer to that 50 dollars would be great

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4 days ago

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XfinityQue

Official Employee

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463 Messages

 

user_7njv4r, I understand. If you could please send a Direct Message to Xfinity Support with your full name and complete address, that'll be a start. I'd be more than happy to look into this for you.
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 days ago

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michael1967

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1 Message

5 hours ago

This just seems wrong to me that loyal customers are not given any special promotions other than yearly price increases. Xfinity would rather approach new potential customers than extend offers to loyal customers that have gotten them to where they are now.

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