Visitor

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2 Messages

Saturday, February 21st, 2026 10:20 PM

New 1 gig plan

I want to switch to the new 1 gig 50dollar month internet plan and it keeps coming up 100$ instead of 50.

Oldest First
Selected Oldest First

Official Employee

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452 Messages

17 hours ago

 

user_7njv4r, hello there and thanks for reaching out. I understand your concerns! That $50 plan is for new customers at a introductory rate. I understand this may not be the news you're hoping to hear and however, we are willing to take a look at available campaigns in your account for you. What we see can be what you see and what you may see can be better than what we see. There are many factors to those available campaigns as current customers. Would you like me to check? 

 

Visitor

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2 Messages

Yes please, my current speed is fine, but a price closer to that 50 dollars would be great

Official Employee

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452 Messages

 

user_7njv4r, I understand. If you could please send me a [Modmail](https://www.reddit.com/message/compose?to=%2Fr%2FComcast_Xfinity) message with your full name and complete address, that'll be a start. I'd be more than happy to look into this for you.

 

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