Visitor

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1 Message

Sunday, August 16th, 2026 5:42 PM

Never using xfinity ever again after this year

I was forcefully forced into purchasing Wi-Fi through Xfinity after I set up my electricity and I was told false information that my electricity wasn’t going to work unless if I had Wi-Fi with Xfinity. The sales representative selling me this sold me misinformation and I’m very upset about it because I could’ve found a better Internet service provider that would’ve actually listened to me because my sales rep Set up my account under the wrong address in the wrong state because he wasn’t listening to me whenever I was saying my city and state he was only focused on selling me lies. I had to go through a whole additional hour just to get it fixed and now I have to use extra gas and mileage on my car to drive to the Xfinity store to get my equipment because they shipped it to the wrong address and I wasn’t able to see it on my account until I signed in and looked at my account information and in small print, it had the wrong address. I’m highly disappointed that I wasn’t offered any discount or coupon off for the high amount of inconvenience I was caused. 

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Expert

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120.1K Messages

31 minutes ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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3K Messages

17 minutes ago

Thank you for reaching out here about that issue with your account set up. I am very sorry to hear about that experience, and I will be happy to take a look at any account issue from here. In order for me to look into your account I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message. 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

How to: Direct messaging within the forum | Xfinity Community Forum

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