Never Used Gift card

Rafael.T.R, Hi there! Thanks for reaching out. I have been in your shoes before when my gift card expired so I understand the concern with getting a new one issued promptly. You've reached the right place. We are a team of experts who are dedicated to resolving gift card concerns such as this. We can help submit a request for a new one to get issued. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our  shared handle Xfinity Support to send us a direct message.