Never received Xfinity Gateway

Danielle_pow, Hi there! Thanks for taking the time out of our Thursday to reach out. Congrats on the move. We appreciate you greatly for allowing us to be your internet service provider. I can understand the importance of getting that gateway delivered so you can get services up and running. You've come to the right team. We are dedicated experts who specialize in resolving equipment concerns such as this over social media. We can help. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.